Due to advances in technology, businesses have a myriad of choices when it comes to selecting the right tools to run their operation.
These tools range from CRMs, quoting, order entry & management, billing, customer service and finance, among many others.
Having so many choices may sound like a good thing, but it introduces inefficiencies. Employees are now faced with having to enter the same data into multiple systems. For example, a company's contact info into the quoting, billing and support systems. This "Swivel Chairing" effect slows down productivity and it adds costs as the company grows.
Telecomthink can help you eliminate this issue. Our consultants can do an assessment to gain a deeper understanding of how your company operates, understand all systems involved and even develop middleware in order to make these systems run as one. For instance, data entered into the quoting tool will automatically show up on the order management, customer service and billing tools.
Benefits of systems integration:
• Reduces or eliminates human errors during data entry.
• Increases productivity without adding more employees.
• Makes your company's data more trustworthy and reliable.
• It decreases the overall duration of each process.
• It allows for more accurate reporting.
Telecomthink develops all the integration tools and then hands over the source code to your team with clear documentation.
